The National Database and Registration Authority (NADRA) is the central authority for identity management in Pakistan. Which is responsible for issuing National Identity Cards, Smart Cards, Family Registration Certificates, Child Registration Certificates and more. With millions of transactions every day, it is inevitable to receive complaints about delays, errors or service issues. To ensure accountability, the Authority has put in place a comprehensive grievance management system that enables citizens to collect, track and resolve grievances in an effective manner.
In this guide, we’ll explain everything you need to know about the NADRA complaint system, including:
- How to file a NADRA complaint online and offline?
- How to use the NADRA complaint tracking feature?
- Common issues people face and how NADRA resolves them
- Tips to ensure your complaint is processed quickly
Whether you’re in Pakistan or abroad, this step-by-step guide will help you navigate NADRA’s complaint system with ease.
Why NADRA Complaints Are Important
NADRA issues over 100,000 CNICs daily and caters to Pakistanis across the globe. Inevitably, mistakes or issues occur, such as:
- Incorrect information on CNICs (wrong spelling, date of birth, marital status)
- Delays in card printing or delivery
- Issues with biometric verification
- Problems with NADRA online services
- Payment or fee-related concerns
To address these issues, NADRA has streamlined its complaint resolution process, giving citizens confidence that their identity-related problems will be addressed fairly and quickly.
👉 Filing a nadra complaint ensures accountability, efficiency, and transparency.
NADRA Complaint System & Available Channels
NADRA provides multiple ways to register your complaint depending on your convenience:
- NADRA Online Complaint Portal: File and track your complaint digitally.
- Call Center / Helpline: Register complaints via phone.
- NADRA Registration Centers (NRCs): Lodge complaints in-person.
- Email Support: For overseas Pakistanis or digital users.
- Social Media: Facebook and Twitter response teams.
This multi-channel approach ensures citizens can choose the most convenient way to resolve their issues.
How to Register a NADRA Online Complaint (Step-by-Step)?
The NADRA online complaint system is the most popular and efficient method.
Step 1: Visit NADRA’s Official Website
Go to: https://www.nadra.gov.pk
Step 2: Open Complaint Portal
- Click on “Public Complaints” or navigate directly to the complaint section.
Step 3: Enter Your Details
- CNIC Number / Form-B number
- Full Name
- Contact Number / Email
- Complaint Category (CNIC, Smart Card, Family Certificate, Biometric, Delivery Issue, etc.)
Step 4: Describe Your Complaint
- Provide a clear description of your issue.
- Attach documents/screenshots if required.
Step 5: Submit Complaint
- Once submitted, you will receive a complaint reference number.
👉 This reference number is used for Nadra complaint tracking.
How to Track Your NADRA Complaint?
Once you’ve filed your complaint, you can check its progress using Nadra complaint tracking.
Steps for Complaint Tracking:
- Visit the NADRA complaint portal.
- Enter your complaint reference number.
- View the status (Pending, In-Process, Resolved).
Alternatively, you can call NADRA’s helpline 1777 (for mobile users) or +92-51-111-786-100 for updates.
NADRA Complaint via Helpline
If you prefer speaking to an agent, NADRA’s complaint helpline is available.
- Dial 1777 (Ufone, Jazz, Zong, Telenor users in Pakistan).
- Dial +92-51-111-786-100 (from landline or abroad).
- Provide your CNIC number and details.
- The agent will register your complaint and provide a tracking ID.
This is a good option if you don’t have internet access.
NADRA Complaint via Email
For overseas Pakistanis, NADRA offers email complaint registration:
- Email: info@nadra.gov.pk
- Provide: Full name, CNIC number, contact details, and issue description.
- You’ll receive a ticket number for tracking.
NADRA Complaint at Registration Centers (In-Person)
You can also lodge a complaint directly at any NADRA Registration Center (NRC):
- Visit your nearest NADRA office.
- Request the complaint form.
- Fill in details and submit.
- Receive a complaint acknowledgment receipt.
This method is best for urgent physical corrections such as biometric mismatches.
NADRA Complaint Through Social Media
NADRA actively responds to citizens on:
- Twitter (X): @NadraPak
- Facebook: facebook.com/NadraPak
While not official for tracking, these platforms are useful for quick responses.
Common Types of NADRA Complaints
Based on citizen experiences, the most common Nadra complaints include:
- CNIC Issues
- Wrong name, spelling, or father/husband name
- Incorrect date of birth
- Biometric mismatch
- Delivery Complaints
- CNIC/Smart Card not delivered on time
- Lost or misplaced documents
- Technical Complaints
- NADRA online services not working
- Payment not updating in the system
- Verification Complaints
- Issues with SIM verification via CNIC
- Problems with bank account verification
NADRA Complaint Resolution Time
NADRA aims to resolve most complaints within:
| Complaint Type | Resolution Time |
| Minor Corrections | 3–5 working days |
| Card Delivery Issues | 5–7 working days |
| Biometric / Verification | 7–10 working days |
| Complex Cases | 15–30 working days |
👉 Using Nadra complaint tracking, you can monitor real-time progress.
Tips to Ensure Quick Complaint Resolution
To avoid unnecessary delays:
- Always provide accurate CNIC details.
- Attach supporting documents (e.g., incorrect spelling proof).
- Keep your tracking ID safe.
- Follow up regularly through Nadra complaint tracking.
- Use the official portal only to avoid fraud.
NADRA Complaint for Overseas Pakistanis
If you live abroad and face NADRA issues (like CNIC renewal, Family Certificate, or POC issues), you can:
- File an online complaint at nadra.gov.pk
- Email info@nadra.gov.pk
- Contact your nearest Pakistan embassy/consulate, which coordinates with NADRA HQ.
This ensures that overseas Pakistanis have equal access to NADRA services.
How NADRA Ensures Complaint Transparency
NADRA has developed a Complaint Management System (CMS) that ensures:
- Every complaint gets a unique tracking ID
- Real-time status updates
- Performance monitoring of NADRA staff
- Accountability for unresolved issues
This makes the system more reliable and globally competitive.
NADRA Complaint System Vs Other Countries
| Feature | Pakistan (NADRA) | India (UIDAI – Aadhaar) | USA (SSA – Social Security) | UK (HM Passport Office) |
| Online Complaint Portal | Yes | Yes | Yes | Yes |
| Complaint Tracking | Yes | Yes | Yes | Yes |
| Helpline Support | Yes | Yes | Yes | Yes |
| Overseas Citizen Support | Yes | Limited | Limited | Yes |
| Response Time | 3–30 days | 7–30 days | 10–45 days | 15–60 days |
👉 NADRA’s complaint system is comparatively faster and more accessible than many countries.
Frequently Asked Questions (FAQs)
1. How do I file a NADRA complaint online?
👉 Visit nadra.gov.pk, go to “Public Complaints,” fill out the form, and submit.
2. How do I track my NADRA complaint?
👉 Use your complaint reference number on the NADRA complaint portal.
3. Is NADRA complaint tracking available for overseas Pakistanis?
👉 Yes, you can track online or via email.
4. What is NADRA’s complaint helpline?
👉 1777 (mobile) or +92-51-111-786-100 (landline/abroad).
5. How long does NADRA take to resolve complaints?
👉 Usually 3–30 working days depending on complexity.
Conclusion
NADRA’s complaint system is an efficient mechanism designed to resolve identity complaints quickly and fairly. Whether you have filed a complaint online with NADRA, contacted the helpline, or visited the National Identity Registration Center, you will receive a tracking ID for updates. By keeping track of NADRA complaints, you can stay informed until your issue is resolved.
This system ensures efficiency, transparency, and accountability for Pakistanis at home and abroad in one of the world’s largest citizen databases.
👉 If you are facing any issue with your CNIC, Smart Card, or other services, don’t delay and file your NADRA complaint today and track it until resolved.